COVID-19 Policy and Risk Management
- All students who enter The Make Station will be screened and asked a series of questions upon arrival
- All students will be temperature checked before class
- All high touch areas and tables will be fully sanitized before and after every class
- Full studio sanitization happens twice a day
- Every student will have their own station and own box with supplies for the full session. This is to avoid cross contamination between students
- Students will be asked to wash their hands upon arrival
- Masks are mandatory
- Drop off and Pick up are outside only
At The Make Station we take the health and safety of our students and staff very seriously. Our classes will have a maximum of 6 students per class. We want to ensure that everyone has an amazing time while also being as safe as possible! Please note: if your child comes to the studio showing symptoms or has a fever, they will not be able to participate for that class. We are happy to make other arrangements for a make-up class!
If any student or family member tests positive for COVID-19 we will contact Ontario Public Health and notify all of our maker families. We will close the studio for the necessary amount of time, sanitize our space, and all staff will be required to get tested.
The Make Station is committed to protecting personal information by following responsible information handling practices. We collect and use information you volunteer when you access or register for our programs, in order to better meet your service needs, to ensure a safe environment, for statistical and assessment purposes, to inform you about the Program in which you are registered, and to satisfy government and regulatory requirements. You may also hear from us periodically about other Make Station programs, services and opportunities that may interest and benefit you. We do not share your personal information with any other business other than to process your registration transactions. We will never sell your personal information to any other business.
The Make Station may photograph participants and / or their art work in partial or completed form for the purpose of its own marketing materials, in print or on social media. The face or full likeness of a person will not be shared without express consent from the participant or parent/guardian.
The Make Station is a peanut and tree nut free studio. No products containing or that state “may contain” peanuts or tree nuts are permitted in our space. Please also notify us of any allergies before the child attends a class, camp, or party.
There is free street parking on Gerrard Street East every Monday-Friday from 7am-4pm, 6pm-12am, and Saturday and Sunday all day.
The Make Station asks that if your child has a fever that you do not bring them to camp or class. We will offer you a full refund for the day missed, we can also offer a make-up class or a credit.
Shipping and Handling FAQ
When will my order be shipped? All orders are shipped within 2 days of ordering, you will receive a tracking number from Canada Post, and it should arrive within 3-5 business days from its shipping date.
Damaged art supplies? Please send us a photo of your box as it has arrived and we will be more than happy to assist you if something has arrived damaged. All of our projects are to be curated so that once the boxes has been delivered you can make the project at home. We reserve the right to make decisions on a case by case basis but again are more than happy to assist with any issues!
Missing Youtube Link for Clay Characters?! Send us a quick message and we will get that link to you ASAP!
No returns or refunds are available for our art kit orders. THANK YOU SO MUCH, we hope you love making at home and please send us photos of your finished work to firstname.lastname@example.org!
Due to COVID-19 we have adjusted our cancellation policy and will reschedule, refund, or credit people if a class gets cancelled. If you choose to cancel a camp or class we will give you a full refund before the start of the session. If the session has started (longer than a single day), we will refund you the remainder of the classes.
Outside of COVID-19, if you chose to cancel a class you will get a full refund up to 14 days (2 weeks) before the class starts. If you cancel after that you can choose to credit your class to a future class or camp, or we can offer you a 50% refund.
For birthday parties we will fully refund you up to 14 days before the party (or before we drop off the art supplies for zoom parties), if you are within the 14 days we will refund you minus the $100 reservation fee, or you can move the date of your party (within a 3 month period).